All purchases are delivered by courier. We do not ship to PO boxes. Shipping costs are automatically calculated in the cart, based on the destination.

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Delivery takes place in 2/5 working days, from receipt of payment. Deliveries are made and guaranteed by courier. All orders are delivered by the courier from Monday to Friday. The shipper requires the recipient's signature "on receipt" at the time of delivery. The customer is requested to provide a valid address to which the goods will be delivered during delivery times. Please promptly indicate any change of address. Once sent, it is not possible to change the destination address. Any delays in delivery of more than 10 (ten) days. work must be promptly reported by email to the address: frantoiosmacchia@libero.it

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The customer will receive a shipping code (waybill number) with which he can track the status of the shipment.

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To ensure the safety of the shipment, the shipper requests the recipient's signature "on receipt" at the time of delivery; failing this, the goods are not delivered. If, at the time of delivery, the external appearance of the package shows imperfections, the Customer must proceed to open the package in the presence of the carrier. We recommend checking the goods at the time of delivery and checking that the quantity of the products delivered corresponds to what was ordered, that the packaging is intact, not damaged, or otherwise altered. Any anomalies must be noted in writing on the courier's delivery note. Any problems in delivery must be promptly reported via email to the address: frantoiosmacchia@libero.it and in any case within 15 calendar days from order confirmation. If the package is damaged upon delivery, we recommend refusing the goods or indicating on the delivery note that a damaged package is accepted.

RETURN PROCEDURE

If the products do not satisfy you can request a refund or an exchange. The conditions for exchanges and returns are as follows: The purchased goods can be returned within 7 days from the delivery date. Returns made after the indicated deadline can be accepted only at the discretion of NICOLA SMACCHIA . We refund the cost in full of the products returned by the customer as long as they are accompanied by the return authorization issued by Boutique Anna sas. The refund, excluding shipping costs, is credited to the same credit and debit card used for the purchase or to the current account used for the bank transfer. To carry out the return procedure, an e-mail must be sent to: frantoiosmacchia@libero.it to obtain a return authorization number (RMA- Returns Merchandise Authorization). To carry out the return, wait for the return authorization issued by NICOLA SMACCHIA . The e-mail with the return authorization must be inserted inside the package. NICOLA SMACCHIA sends with the return authorization a pre-filled sheet with the destination address to be applied on the package. Unauthorized returns are not accepted. The return is accepted only if the procedure indicated in this paragraph is followed. The products must be returned in their original packaging to ensure that they are not damaged during shipping. The package must be delivered closed to the courier. NICOLA SMACCHIA sends an e-mail confirming receipt of the return and activating the refund procedure.

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RETURN CONDITIONS

The products to be returned must not have been used and damaged. They must still present all intact security seals, otherwise the return will not be accepted and will be sent back to the customer. Returns that do not meet all the required conditions will not be accepted. The return must be addressed to: NICOLA SMACCHIA - ZONE P.I.P, 19, MIGLIONICO 75010 - MT - Italy To make the return, see the paragraph "Return procedure".

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DEFECTIVE GOODS

Products received already damaged or showing defects of conformity are considered defective. It is possible to request the exchange of the defective product within 7 days from the delivery date, following the same steps as the Return Procedure. In such cases, NICOLA SMACCHIA will replace the defective item with an identical one, if available, or repair it if possible. The replacement product will be sent to the customer by courier without further shipping costs. If the replacement or repair of the product is not possible NICOLA SMACCHIA proceeds with the refund. The re-credit is made on the same credit and debit card used by the Customer for payment.

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GIFT RETURN

In the case of products purchased and sent as gifts, the return can be exercised exclusively by the Customer and in no case by the recipient of the gift, following the same steps as the Return Procedure. It is understood that the integrity of the product is an essential condition for exercising the right of withdrawal.

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REFUNDS

The Customer not satisfied with the product received can exercise the return within 7 days from the delivery date. Please refer to the same methods for the return of the products expressed in the paragraph Return procedure / Exchanges. The re-credit is carried out on the same credit and debit card used by the Customer for payment, excluding shipping costs (unless they are defective products at the origin). Customs duties and sales taxes are not refundable for orders placed outside the EU. All purchases with an address in Italy are delivered by courier. We do not ship to PO boxes.

The products purchased on www.ulividelcastello.com are sold directly by NICOLA SMACCHIA. The offer and sale of products on the www.ulividelcastello.com site are governed by these "General Conditions of Sale". The "General conditions of sale" can be periodically updated; those published on www.ulividelcastello.com accepted at the time of check out are considered effective and binding. Please read the terms and conditions of sale carefully before purchasing.

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PURCHASE METHOD

For each product chosen, a descriptive card is displayed, with the image and the essential characteristics, by way of example: the color, the size, the unit price. The images and colors of the products offered for sale on www.ulividelcastello.com may not correspond to the actual ones due to the Internet browser and / or monitor used: Boutique Anna sas is not responsible for any inaccuracies due to a particular computer configuration or of its malfunction. For more information about the products, contact the e-mail address: frantoiosmacchia@libero.it

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PRODUCT AVAILABILITY

The products offered for sale and the relative price are those indicated on www.ulividelcastello.com If, due to the simultaneous purchase by several customers, the product ordered is no longer available, an order cancellation email is sent. NICOLA SMACCHIA can change the products offered for sale on www.ulividelcastello.com and the relative price at any time and without notice.

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PRODUCT PRICE

The price of each item is indicated in Euros: taxes included (VAT). The possible cost of shipping is indicated before payment and calculated in relation to the destination of the goods. (Shipping costs and times)

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ORDER

Carrying out the purchase order implies knowledge of these general conditions of sale and their unconditional acceptance. Orders can be made after registering and / or creating a personal customer account. Please read the Privacy Policy (Privacy) and the "Terms and Conditions" carefully. Orders are completed by following the steps and instructions specified on the site. The purchase of the products offered for sale on www.ulividelcastello.com can be made by consumers / customers who have reached the age of majority and who act exclusively on their behalf. The sale and / or distribution of the products purchased on www.ulividelcastello.comt is prohibited.

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ORDER CONFIRMATION

At the conclusion of the purchase, the customer receives written confirmation of the product ordered, of the amount to be paid, with details of the product price and any shipping costs.

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INTELLECTUAL PROPERTY

All the content of the www.ulividelcastello.com website (drawings, illustrations, photographs, texts, graphics, descriptions, brands, images, videos) is the exclusive property of NICOLA SMACCHIA It is forbidden to reproduce, distribute, publish, disseminate, copy, modify or sell by any means, partially or totally, the content of the site www.ulividelcastello.com You can print material for personal, non-commercial use only.

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LIMITATION OF LIABILITY À - EXCLUSION OF WARRANTY

The www.ulividelcastello.com website may contain any imperfections and NICOLA SMACCHIA does not guarantee that they will be corrected. The site www.ulividelcastello.com and its contents are provided "in the state in which they are" and "according to availability". By using the site, the User assumes all the risks associated with such use and assumes full responsibility for any non-use, loss of data and costs due for hardware assistance and repairs. and / or the software used in connection with the site. The User also undertakes not to hold NICOLA SMACCHIA responsible in any way for any damage resulting from or caused by the use of the site or related to it.

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APPLICABLE LAW AND JURISDICTION

These Conditions are governed by Italian law and are in Italian. In case of disputes, the competent court is at the customer's place of residence or domicile.